Help Centre
Opening a dispute
How disputes work on HyraSpot: raise an issue from the contract workspace, add evidence, and get an administrator decision.
When to open a dispute
- Use a dispute when you cannot resolve a delivery, quality, or scope disagreement directly in the contract workspace.
- Either party can open a dispute on an active or delivered contract.
How a dispute runs
- Open the dispute from the contract workspace and describe the issue.
- Both parties can add messages and upload evidence such as photos, files, and delivery records.
- A HyraSpot administrator reviews the contract history, messages, and evidence, and resolves the dispute by releasing the payment, refunding it, or splitting it as appropriate.
While a dispute is open
- The held payment does not move while the dispute is open. Automatic release is paused.
- Keep all communication about the job on the platform so the reviewing administrator can see the full record.