Help Centre
Requesting a refund
How refunds work on HyraSpot: what you can request before payout, your country's refund window, and what happens after payout.
Before payout
- While the contract payment is still held, you can raise a refund request from the contract workspace or resolve the issue through the dispute process.
- A pending refund request pauses automatic release, so payment does not move while your request is being reviewed.
Your country's refund window
- Each HyraSpot country has a statutory refund window, currently between 5 and 14 days depending on the country. The exact window for your country is published on the Pricing & Fees page and in the Refund & Cancellation Policy.
- The automatic-release review window is always at least as long as your country's statutory refund window.
After payout
- Once payment has been released to the Service Provider, money can only move back through the dispute process or your card issuer's chargeback process.
- Raise issues as early as possible, ideally before approving delivery, so the payment is still held while they are resolved.